In any discussion about service improvement, one should keep the following in mind:
- There is always room for improvement – development is a never ending story
- Striving for perfection is healthy – but note that there will always be room for improvement (see #I)
Given that – the following is my visualization of a structured approach to engaging all parties in a service delivery relationship with the goal of maximizing the synergy of ideas from different sources while maintaining a reasonable level of control and accountability without clogging the works too much.
