The Service Improvement Pipeline in Utopia

In any discussion about service improvement, one should keep the following in mind:

  1. There is always room for improvement – development is a never ending story
  2. Striving for perfection is healthy – but note that there will always be room for improvement (see #I)

Given that – the following is my visualization of a structured approach to engaging all parties in a service delivery relationship with the goal of maximizing the synergy of ideas from different sources while maintaining a reasonable level of control and accountability without clogging the works too much.

 

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